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Title details for Zingerman's Guide to Giving Great Service by Ari Weinzweig - Wait list

Zingerman's Guide to Giving Great Service

by Ari Weinzweig
Audiobook
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Do you really need another audiobook on customer service? There are hundreds you could choose from, and you've probably read at least a dozen. Why should you take advice from a deli with a funny name in Ann Arbor, Michigan? Because the way Zingerman's teaches services is different, better and more successful than the way others do it. Because while most customer-service audiobooks give you philosophy and theory, Zingerman's tells you exactly what to do and exactly how to do it. Because one of Zingerman's founding partners, Ari Weinzweig, has distilled the most important facts about effective customer service into concise and snappy formulas that are easy for you and the people who work with you to remember and use. DISCOVER: * Five elements of the Zingerman's approach. * Three steps of great service. * Five steps to handling customer complaints. * Three ways to measure service. * Five simple hiring tips. Do you really need another audiobook on customer service? Yes! But...
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Publisher: Listen & Live Audio, Inc. Edition: Unabridged

OverDrive Listen audiobook

  • ISBN: 9781593163242
  • File size: 82704 KB
  • Release date: November 4, 2005
  • Duration: 02:52:17

MP3 audiobook

  • ISBN: 9781593163242
  • File size: 82908 KB
  • Release date: November 4, 2005
  • Duration: 02:52:17
  • Number of parts: 3
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Formats

OverDrive Listen audiobook
MP3 audiobook

subjects

Business Management Nonfiction

Languages

English

Do you really need another audiobook on customer service? There are hundreds you could choose from, and you've probably read at least a dozen. Why should you take advice from a deli with a funny name in Ann Arbor, Michigan? Because the way Zingerman's teaches services is different, better and more successful than the way others do it. Because while most customer-service audiobooks give you philosophy and theory, Zingerman's tells you exactly what to do and exactly how to do it. Because one of Zingerman's founding partners, Ari Weinzweig, has distilled the most important facts about effective customer service into concise and snappy formulas that are easy for you and the people who work with you to remember and use. DISCOVER: * Five elements of the Zingerman's approach. * Three steps of great service. * Five steps to handling customer complaints. * Three ways to measure service. * Five simple hiring tips. Do you really need another audiobook on customer service? Yes! But...
Expand title description text
Business Management Nonfiction