Close cookie details

This site uses cookies. Learn more about cookies.

OverDrive would like to use cookies to store information on your computer to improve your user experience at our Website. One of the cookies we use is critical for certain aspects of the site to operate and has already been set. You may delete and block all cookies from this site, but this could affect certain features or services of the site. To find out more about the cookies we use and how to delete them, click here to see our Privacy Policy.

If you do not wish to continue, please click here to exit this site.

Hide notification

  Main Nav
Thanks for the Feedback
Cover of Thanks for the Feedback
Thanks for the Feedback
The Science and Art of Receiving Feedback Well
Borrow Borrow
The coauthors of the New York Times–bestselling Difficult Conversations take on the toughest topic of all: how we see ourselves
Douglas Stone and Sheila Heen have spent the past fifteen years working with corporations, nonprofits, governments, and families to determine what helps us learn and what gets in our way. In Thanks for the Feedback, they explain why receiving feedback is so crucial yet so challenging, offering a simple framework and powerful tools to help us take on life's blizzard of offhand comments, annual evaluations, and unsolicited input with curiosity and grace. They blend the latest insights from neuroscience and psychology with practical, hard-headed advice. Thanks for the Feedback is destined to become a classic in the fields of leadership, organizational behavior, and education.
From the Trade Paperback edition.
The coauthors of the New York Times–bestselling Difficult Conversations take on the toughest topic of all: how we see ourselves
Douglas Stone and Sheila Heen have spent the past fifteen years working with corporations, nonprofits, governments, and families to determine what helps us learn and what gets in our way. In Thanks for the Feedback, they explain why receiving feedback is so crucial yet so challenging, offering a simple framework and powerful tools to help us take on life's blizzard of offhand comments, annual evaluations, and unsolicited input with curiosity and grace. They blend the latest insights from neuroscience and psychology with practical, hard-headed advice. Thanks for the Feedback is destined to become a classic in the fields of leadership, organizational behavior, and education.
From the Trade Paperback edition.
Available formats-
  • OverDrive Listen
  • OverDrive MP3 Audiobook
Subjects-
Languages:-
Copies-
  • Available:
    10
  • Library copies:
    10
Levels-
  • ATOS:
  • Lexile:
  • Interest Level:
  • Text Difficulty:

Recommended for you

Excerpts-
  • From the cover

    Before you tell me how to do it better, before you lay out your big plans for changing, fixing, and improving me, before you teach me how to pick myself up and dust myself off so that I can be shiny and successful—know this: I've heard it before.

    I've been graded, rated, and ranked. Coached, screened, and scored. I've been picked first, picked last, and not picked at all. And that was just kindergarten.

    We swim in an ocean of feedback.

    Each year in the United States alone, every schoolchild will be handed back as many as 300 assignments, papers, and tests. Millions of kids will be assessed as they try out for a team or audition to be cast in a school play. Almost 2 million teenagers will receive SAT scores and face college verdicts thick and thin. At least 40 million people will be sizing up one another for love online, where 71 percent of them believe they can judge love at first sight. And now that we know each other . . . 250,000 weddings will be called off, and 877,000 spouses will file for divorce.1

    More feedback awaits at work. Twelve million people will lose a job and countless others will worry that they may be next. More than 500,000 entrepreneurs will open their doors for the first time, and almost 600,000 will shut theirs for the last. Thousands of other businesses will struggle to get by as debates proliferate in the boardroom and the back hall about why they are struggling. Feedback flies.2

    Did we mention performance reviews? Estimates suggest that between 50 and 90 percent of employees will receive performance reviews this year, upon which our raises, bonuses, promotions—and often our self-esteem—ride. Across the globe, 825 million work hours—a cumulative 94,000 years—are spent each year preparing for and engaging in annual reviews. Afterward we all certainly feel thousands of years older, but are we any wiser?3

    Margie receives a "Meets Expectations," which sounds to her like "Really, You Still Work Here?"

    Your second grader's art project, "Mommy Yells," was a hot topic at the school's Open House Night.

    Your spouse has been complaining about your same character flaws for years. You think of this less as your spouse "giving you feedback," and more as your spouse "being annoying."

    Rodrigo reads over his 360-degree feedback report.4 Repeatedly. He can't make head or tail of it, but one thing has changed: He now feels awkward with his colleagues, all 360 degrees of them.

    Thanks for the Feedback is about the profound challenge of being on the receiving end of feedback—good or bad, right or wrong, flippant, caring, or callous. This book is not a paean to improvement or a pep talk on how to make friends with your mistakes. There is encouragement here, but our primary purpose is to take an honest look at why receiving feedback is hard, and to provide a framework and some tools that can help you metabolize challenging, even crazy-making information and use it to fuel insight and growth.

  • • •

    In 1999, along with our friend and colleague Bruce Patton, we published Difficult Conversations: How to Discuss What Matters Most. Since then, we've continued to teach at Harvard Law School and to work with clients across continents, cultures, and industries. We've had the privilege of working with an amazing assortment of people: executives, entrepreneurs, oil rig operators, doctors, nurses, teachers, scientists, engineers, religious leaders, police officers, filmmakers, lawyers, journalists, and relief workers. Even dance instructors and astronauts.

    Here's something we noticed...

About the Author-
  • DOUGLAS STONE and SHEILA HEEN are lecturers on law at Harvard Law School and cofounders of Triad Consulting. They both live in New England.
Reviews-
  • AudioFile Magazine Two Harvard Law School professors offer a psychologically minded lesson on the many ways feedback influences people. Heen and Stone narrate their book with the clarity and freshness of scholars who are still excited about teaching but never let their love of ideas predominate over their desire to help. Feedback is complex: Whether intended or not, it's received as a multilayered message that provides more than judgment or evaluation--it's input not just about the receiver's job or performance but inevitably speaks to a person's desire for appreciation, autonomy, acceptance, and personal identity. With its many tips for fine-tuning given feedback and suggestions for processing received feedback, this guide will inspire listeners to seek and embrace feedback as a necessary part of growing and improving everything they do. T.W. © AudioFile 2014, Portland, Maine
  • Library Journal

    May 15, 2014

    From the coauthors of Difficult Conversations, this title is a practical guide to identifying triggers and blind spots that keep us from receiving or giving feedback well and from learning from the process. Interesting stories and intelligent, realistic discussion about human reactions in specific situations make this book an excellent business or interpersonal relationship tool. However, the coauthors are also conarrators here. While Heen's delivery is clear and clean, Stone lacks articulation and, with the falling ends of sentences, is often just too hard to hear. His personal appearances may benefit from the laid-back verbal style, but the narration of a business book does not. VERDICT An optional purchase for libraries where the previous title was popular.--Karen Perry, Univ. of North Carolina, Greensboro

    Copyright 2014 Library Journal, LLC Used with permission.

Title Information+
  • Publisher
    Penguin Random House Audio Publishing Group
  • OverDrive Listen
    Release date:
  • OverDrive MP3 Audiobook
    Release date:
Digital Rights Information+
  • OverDrive MP3 Audiobook
    Burn to CD: 
    Permitted
    Transfer to device: 
    Permitted
    Transfer to Apple® device: 
    Permitted
    Public performance: 
    Not permitted
    File-sharing: 
    Not permitted
    Peer-to-peer usage: 
    Not permitted
    All copies of this title, including those transferred to portable devices and other media, must be deleted/destroyed at the end of the lending period.

Status bar:

You've reached your checkout limit.

Visit your Checkouts page to manage your titles.

Close

You already have this title checked out.

Want to go to your Checkouts?

Close

Recommendation Limit Reached.

You've reached the maximum number of titles you can recommend at this time. You can recommend up to 5 titles every 7 day(s).

Close

Sign in to recommend this title.

Recommend your library consider adding this title to the Digital Collection.

Close

Enhanced Details

Close
Close

Limited availability

Availability can change throughout the month based on the library's budget.

is available for days.

Once playback starts, you have hours to view the title.

Close

Permissions

Close

The OverDrive Read format of this eBook has professional narration that plays while you read in your browser. Learn more here.

Close

Holds

Total holds:


Close

Restricted

Some format options have been disabled. You may see additional download options outside of this network.

Close

MP3 audiobooks are only supported on macOS 10.6 (Snow Leopard) through 10.14 (Mojave). Learn more about MP3 audiobook support on Macs.

Close

Please update to the latest version of the OverDrive app to stream videos.

Close

You've reached your library's checkout limit for digital titles.

To make room for more checkouts, you may be able to return titles from your Checkouts page.

Close

Excessive Checkout Limit Reached.

There have been too many titles checked out and returned by your account within a short period of time.

Try again in several days. If you are still not able to check out titles after 7 days, please contact Support.

Close

You have already checked out this title. To access it, return to your Checkouts page.

Close

This title is not available for your card type. If you think this is an error contact support.

Close

An unexpected error has occurred.

If this problem persists, please contact support.

Close

Close

NOTE: Barnes and Noble® may change this list of devices at any time.

Close
Buy it now
and help our library WIN!
Thanks for the Feedback
Thanks for the Feedback
The Science and Art of Receiving Feedback Well
Douglas Stone
Choose a retail partner below to buy this title for yourself.
A portion of this purchase goes to support your library.
Close
Close

There are no copies of this issue left to borrow. Please try to borrow this title again when a new issue is released.

Close
Barnes & Noble Sign In |   Sign In

You will be prompted to sign into your library account on the next page.

If this is your first time selecting “Send to NOOK,” you will then be taken to a Barnes & Noble page to sign into (or create) your NOOK account. You should only have to sign into your NOOK account once to link it to your library account. After this one-time step, periodicals will be automatically sent to your NOOK account when you select "Send to NOOK."

The first time you select “Send to NOOK,” you will be taken to a Barnes & Noble page to sign into (or create) your NOOK account. You should only have to sign into your NOOK account once to link it to your library account. After this one-time step, periodicals will be automatically sent to your NOOK account when you select "Send to NOOK."

You can read periodicals on any NOOK tablet or in the free NOOK reading app for iOS, Android or Windows 8.

Accept to ContinueCancel